Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a standard return, please contact us via our email (info@sentalktags.co.uk). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

(If you are a customer in the European Union wishing to exercise your statutory right to cancel, please see the specific "European Union Right of Withdrawal" section below).

You can always contact us for any return questions via our customer support email.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. We cannot accept returns on customized or personalised goods (such as our Custom Talk Tags sets), as these are custom-made to your specific requirements. Please get in touch if you have questions or concerns about your specific item.

We also cannot accept returns on sale items or gift cards.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right straight away.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Right of Withdrawal (Cooling-Off Period)

Notwithstanding the above, if merchandise is being shipped into the European Union, consumers have the legal right to cancel or withdraw from their order within 14 days of delivery, for any reason and without justification.

How to exercise this right: You can quickly and easily initiate this by using the digital withdrawal function available directly on our storefront, or by contacting our team via our customer support email.

Exemptions: Please note that this right of withdrawal does not apply to customized or personalized products (such as Custom Talk Tags), which are strictly non-refundable once production has begun.

Return Conditions & Shipping: To receive a full refund, items must be returned to us within 14 days of your withdrawal notice. While you have the right to inspect the items as you would in a physical shop, they must be returned in an acceptable, sellable condition. Unless the item arrived damaged or defective, the buyer is responsible for covering the return shipping costs to the UK.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us via our customer support email.